Urgent repairs are a hot topic as the definition often means one thing to a tenant and another to a property investor.
The definition of urgent or emergency repairs are set out in legislation which mandates what constitutes an emergency repair and who is responsible for arranging and paying for the repair.
Emergency repairs can be broadly defined as a repair that affects a tenant’s standard of living or safety such as a blocked toilet, dangerous electrical fault, damage caused by storm, flood or fire, the failure of essential services and whether the issue is life threatening.
When an emergency or urgent repair is referred to us, we make an assessment of whether the repair is urgent based upon the definition under The Act and will report it immediately to you for authorisation to appoint a contractor.
Should we be unable to contact you we are obliged to undertake emergency repairs in order to minimise risk of damage to the property and to third parties and to minimise your risk of compensation or other action being taken against you for the delay in affecting an urgent repair.