To ensure this isn’t just lip-service, we survey our landlords every 180 days to find out how we’re doing.
We use a methodology called the Net Promoter Score (NPS) as an indicator of landlord satisfaction. This quick, two-question survey tells us how delighted you are with our service based on the likelihood of you recommending us to a friend or colleague. Once the results are tallied, you arrive at a score between -100 (poor) and +100 (excellent).
Our most recent survey awarded us a score of +81. That is nearly 15X higher than the industry average of -6 for the Australian property management industry (source: Australia NPS® Industry Benchmarks Report, Perceptive).
We love how you are looking after our property and keep us up to date with what we need to know.. great service!
We appreciate your professional prompt attention to all matters related to our investment properties. Thank you!
Very professional service.
Very good management. Had differences and resolved professionally. No issues with management and maintenance of property. Commends Sarah for prompt actions.
Very easy to deal with and all questions are answered clearly
So far everything has gone ok and I know Sarah went to a lot of effort in trying to sort out the air conditioning warranty
Sarah is worth her weight in GOLD! Bloody brilliant service.
Sarah is amazing, the team always ensure they provide me with the best outcome
Sarah does a great job! She keeps me updated, takes initiative, is considered when addressing issues, is responsive, helpful, diligent, respectful and approachable.
Rentfresh have been managing my Redbank Plains property since June 2019. During this time Sarah Johnston has been my property manager and operates as a thorough, professional and efficient manager. She is articulate and knowledgeable in every aspect of property management. Michael Feletti has also assisted be greatly with his wealth of property management skills and experience. Consequently I recommend this Company to other property owners in the future as you’ll appreciate and be guided by their professionalism. (Rob owner of the property since 2008)
Property managers at Rentfresh are efficient and maintain my properties to a high standard.
Proper work and hassle free.
We love how you are looking after our property and keep us up to date with what we need to know.. great service!
We appreciate your professional prompt attention to all matters related to our investment properties. Thank you!
Very professional service.
Very good management. Had differences and resolved professionally. No issues with management and maintenance of property. Commends Sarah for prompt actions.
Very easy to deal with and all questions are answered clearly
So far everything has gone ok and I know Sarah went to a lot of effort in trying to sort out the air conditioning warranty
Sarah is worth her weight in GOLD! Bloody brilliant service.
Sarah is amazing, the team always ensure they provide me with the best outcome
Sarah does a great job! She keeps me updated, takes initiative, is considered when addressing issues, is responsive, helpful, diligent, respectful and approachable.
Rentfresh have been managing my Redbank Plains property since June 2019. During this time Sarah Johnston has been my property manager and operates as a thorough, professional and efficient manager. She is articulate and knowledgeable in every aspect of property management. Michael Feletti has also assisted be greatly with his wealth of property management skills and experience. Consequently I recommend this Company to other property owners in the future as you’ll appreciate and be guided by their professionalism. (Rob owner of the property since 2008)
Property managers at Rentfresh are efficient and maintain my properties to a high standard.
Proper work and hassle free.